Audi A6L recalled 110,000 vehicles, once ranked first on the complaint list
According to the State Administration of Market Supervision and Administration, on February 26, FAW-Volkswagen filed a recall plan with it, and decided to recall some imported A6 Avant 2.0T and A7 2.0T, domestic A6L, etc. starting from February 26 Models, a total of 124,800 models are involved. Among them, a total of 118,074 domestically-made Audi A6L models were involved, mainly part of the models produced from April 25, 2018 to November 24, 2020.
The reason for the recall is that the vehicle is under certain conditions when the engine is idling, due to the driving algorithm of the camshaft adjuster in the engine control unit. The imperfect learning function may lead to deviations in the results, causing the camshaft to not be adjusted to the correct position, and may cause the engine to run unsteadily. In extreme cases, the engine may stop running, which may cause safety hazards to a certain extent.
The solution is that FAW-Volkswagen Automobile Co., Ltd. will entrust Audi's authorized terminal dealers to upgrade the engine control unit software for vehicles within the scope of the recall for free to eliminate potential safety hazards. It is worth noting that this recall was carried out when the State Administration for Market Regulation initiated a defect investigation. Affected by the investigation, FAW-Volkswagen Co., Ltd. decided to take recall measures instead of actively choosing to recall.
With regard to related questions, the editor of CRRC called the relevant person in charge of the after-sales department of an Audi 4S store in Beijing. Free upgrades are carried out to ensure that hidden dangers are eliminated.'
Consumers have continued to complain and are forced to take recall measures.
In fact, before the release of the relevant recall, consumers’ complaints about the Audi A6L Has been high. According to the relevant complaint website, the Audi A6L ranked first in the '2020 Domestic Medium and Large Car Complaints Ranking' released by China Car.com. The typical problems of the vehicle are abnormal gearbox noise and engine stall. In terms of the number of complaints, the Audi A6L is more than the second-ranked Mercedes-Benz E-Class and the third-ranked Lexus ES combined. Consumer complaints totaled 374.
According to the data previously disclosed by Audi officials, Audi's annual sales in China in 2020 will be 726,288 vehicles, a year-on-year increase of 5.4% This is the first time in history that Audi’s annual sales in China exceeded the 700,000 mark, and its cumulative sales exceeded 6.6 million. As the main model of FAW Audi, the Audi A6L will sell 182032 vehicles in 2020, a year-on-year increase of 38.8%, accounting for nearly 30% of FAW Audi's total sales.
“The passive recall of related models may have a negative impact on Audi’s sales and user reputation. As the top-selling model of the same level, the Audi A6L failed to control the quality of the vehicle’s gearbox and engine. Frequent flameout problems are really inappropriate.' Industry analyst Xing Mengjie told China Car.com.
Audi China President An Shihao once said to the media: 'As we move towards a new decade, we have a A more ambitious goal. By 2023, Audi aims to achieve annual sales of 1 million vehicles in China, the most important market in the world. There is no doubt that the Chinese market is the top priority for Audi's future success.' However, its main models The recall may have a certain impact on the completion of related goals.
As the supervision of the Chinese auto market has increased and consumers have become more aware of their legitimate rights and interests, the intensity and scale of recalls in the Chinese auto market have gradually increased. In February of this year, several recall announcements were launched in the Chinese auto market, and the cumulative number has reached 621,224 units. Brands such as BMW, Mercedes-Benz, and Audi, which are highly sought after in the Chinese auto market, have all made the list.
For related issues, CRRC called FAW Audi's public relations director, but the other party did not reply before the deadline for publication.
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